Cenaclo

Terms of Service — Cenaclo Cloud

Last updated: 2026-05-21

These terms of service (the “Terms”) govern access to and use of the Cenaclo Cloud online service (the “Service”), operated by the publisher identified in Article 15. They constitute the agreement between the publisher and any person using the Service.

Cenaclo Cloud is not yet commercially available: this document is a preliminary version published for information during the waitlist phase (Phase 0). A final, legally reviewed version will be published before the Service opens.

Article 1 — Purpose

The purpose of these Terms is to define the conditions under which the publisher makes the Service available to you, as well as the respective rights and obligations of the parties.

Cenaclo Cloud is an online community hosting and management platform offered as software as a service (SaaS): topic-based discussion spaces, built-in live workshops, per-community branding and related features. The self-hosted Cenaclo offering, which is distinct from the Service, is not governed by these Terms.

Article 2 — Definitions

In these Terms, the following terms have the meaning set out below:

  • Publisher: the person identified in Article 15, who publishes and operates the Service.
  • Service: the Cenaclo Cloud platform accessible online, in its various subscription plans.
  • User: any natural or legal person who accesses and uses the Service, whether an account holder or a member invited to a community.
  • Account: the personal space created by a User to access the Service.
  • Community: the space created and administered by a User to bring together their own members.
  • Content: any item (text, image, file, audio, video) published by a User within the Service.

Article 3 — Acceptance of the Terms

Use of the Service requires full and unreserved acceptance of these Terms. By creating an Account or using the Service, you acknowledge that you have read and accept the Terms without reservation.

If you do not accept these Terms, you must refrain from using the Service. If you use the Service on behalf of a legal entity, you warrant that you have the authority to bind that entity.

Article 4 — Registration and account creation

Access to the features of the Service requires the creation of an Account. You undertake to provide accurate information when registering and to keep it up to date.

You are solely responsible for keeping your login credentials confidential and for all activity carried out from your Account. You undertake to notify the publisher without delay of any unauthorised use of your Account.

Account creation is reserved for persons aged at least sixteen (16). The publisher reserves the right to refuse or suspend any registration that does not comply with these Terms.

Article 5 — Conditions of use of the Service

You undertake to use the Service in accordance with applicable laws and regulations and with these Terms. In particular, you must not:

  • publish Content that is unlawful, defamatory, hateful, misleading or infringing the rights of third parties;
  • impair the operation, security or integrity of the Service;
  • use the Service for unsolicited solicitation (spam) or fraudulent purposes;
  • circumvent technical protection measures or the limits of your subscription plan.

As the administrator of a Community, you are responsible for the Content published within it and for moderating your own members. The publisher does not exercise prior editorial control over Communities.

Article 6 — Pricing and payment

The Service is offered under several paid subscription plans. The applicable prices, their features and limits are presented on the pricing page of the site and specified at the time of subscription.

The prices displayed during the waitlist phase are indicative and may change until the commercial opening of the Service. The applicable price is the one in force on the subscription date. Billing terms (frequency, payment methods, payment provider) will be detailed in the final version of the Terms and at the time of subscription.

Article 7 — Term and termination

The subscription is taken out for the term indicated at the time of subscription and renews, where applicable, by tacit renewal for successive periods, unless terminated.

You may terminate your subscription at any time from your Account; termination takes effect at the end of the current subscription period. The publisher may suspend or terminate your Account in the event of a serious breach of these Terms, after a formal notice that has remained without effect, except for a breach making immediate suspension necessary.

Upon termination, you have a reasonable period to export your data before it is deleted, under the conditions specified by the publisher’s retention policy.

Article 8 — Service level agreement (SLA)

A service level commitment (availability rate, maintenance windows, support terms) will be defined when the Service opens commercially (V1.5). In its preliminary state, no contractual service level is guaranteed.

The publisher endeavours to keep the Service available but cannot guarantee uninterrupted operation, in particular during maintenance operations, which are subject to prior notice where possible.

Article 9 — Liabilities

The publisher undertakes to provide the Service diligently and in accordance with industry best practice. Its liability is limited to direct and foreseeable damages resulting from a breach of its obligations, within the limits permitted by law.

The publisher cannot be held liable for Content published by Users, for the use you make of the Service, or for indirect damages (loss of data attributable to the User, loss of revenue, reputational harm). You are responsible for backing up your data and for complying with the legal obligations applicable to your Community.

Nothing in these Terms has the effect of excluding or limiting the publisher’s liability in cases where the law prohibits it.

Article 10 — Intellectual property

The Service, its software components, its trademarks, its logos and its interface are protected by intellectual property law and remain the property of the publisher or its partners. These Terms grant you only a personal, non-exclusive and non-transferable right of use, limited to the term of your subscription.

You retain all intellectual property rights in the Content you publish. You grant the publisher a limited licence, strictly necessary for hosting, displaying and properly operating the Service, for the duration of that hosting.

Article 11 — Protection of personal data

The processing of your personal data in connection with the Service is governed by the privacy policy, which forms an integral part of these Terms. It describes the data collected, its purposes, its retention period, the sub-processors and your rights under the General Data Protection Regulation (GDPR).

For any question regarding your personal data or to exercise your rights, you may write to privacy@cenaclo.com.

When you administer a Community involving the processing of your members’ personal data, you act as the data controller and the publisher as the processor; the conditions of that processing will be framed by a separate data processing agreement (DPA).

Article 12 — Changes to the Terms

The publisher may amend these Terms to reflect changes to the Service, the regulations or its practices. You will be informed of any substantial change by an appropriate means (notification within the Service or email) before it takes effect.

Continued use of the Service after the amended Terms take effect constitutes acceptance of them. The last-updated date, shown at the top of the page, prevails.

Article 13 — Governing law and competent jurisdiction

These Terms are governed by French law.

Failing an amicable resolution, and subject to the protective provisions applicable to consumers, any dispute relating to their validity, interpretation or performance falls within the jurisdiction of the Paris Court (Tribunal de Paris).

Article 14 — Force majeure

The publisher cannot be held liable for the non-performance or delay in the performance of its obligations resulting from a case of force majeure, within the meaning of article 1218 of the French Civil Code and the case law of French courts (in particular natural disaster, fire, failure of a network or a third-party provider, act of public authority).

The affected obligations are suspended for the duration of the force majeure event. If it continues beyond a reasonable period, either party may terminate the contract without compensation.

Article 15 — Contact

The Service is published by:

  • Publisher: Nicolas Roger EGERMANN
  • Status: sole trader — micro-enterprise (auto-entrepreneur), unregulated liberal profession
  • SIRET: 522 700 640 00033
  • Address: 79 rue des Micocouliers, 30260 Cannes-et-Clairan, France
  • Contact: contact@cenaclo.com

For questions regarding your personal data, contact privacy@cenaclo.com (see Article 11).